Receptionist & Office Support

Job Locations US-OH-Hilliard
Posted Date 6 hours ago(10/7/2025 9:41 AM)
Job ID
2025-19962
Category
Administrative/Clerical

Overview

Advanced Drainage Systems is a leading manufacturer of stormwater and onsite septic wastewater solutions, committed to sustainability and innovation. With a vast manufacturing and distribution network, we deliver high-quality products across multiple industries while recycling over half a billion pounds of plastic annually. At ADS, we foster a culture where diverse perspectives drive better ideas, ensuring every employee feels valued, heard, and empowered to make an impact.

Responsibilities

The Customer Service Receptionist will communicate a first impression on the phone or in-person with a presence that embodies the ADS core values and Customer Service Mission Statement. This position is recognized as one that sets the example of the image of our company. This person supports our customers, office manager, office personnel, sales team, managers and employees and does so with high energy. The Receptionist displays a sense of urgency, hard work, integrity and motivation. The Receptionist work area should be neat, tidy and organized at all times. It is essential for this person to answer the phone with professionalism and enthusiasm.

 

The responsibilities of this position include, but are not limited to:

 

  • Receive and distribute phone calls
  • Label Time Cards
  • Greet customers, guests and co-workers entering the office
  • Perform special projects and other duties assigned by Customer Service Manager.
  • Sort, prioritize and distribute electronic purchase orders
  • Provide additional support to the office as needed
  • Complete welcome letters for new customers under the direction of the manager
  • Maintain confidentiality of all trade secrets and other company/customer information.
  • Enter and process accounts payable in Oracle
  • Follow all company procedures and policy.
  • Manage incoming and outgoing UPS and Mail packages
  • Create solutions.
  • Manage and maintain office machines, cartridges and maintenance as it occurs
  • Adhere to ADS guiding principles of honesty, professionalism, and core values.
  • Ordering and maintaining office supply requests and inventories

Coordinate office events, meetings, luncheons, reservations and accommodations as requested

  • Manage and maintain daily attendance and lunch time sheet for office personnel

 

 

Job Skills:

 

This position should possess the following skills/knowledge:

 

  • Phone skills
  • Verbal communication
  • Typing/PC Skills
  • Written communication
  • Math
  • Multiline Phone Console
  • Microsoft Word /EXCEL
  • o    Must be organized

 

 

Educational Requirements:

 

  • High School Diploma

 

 

 Preferred Experience:

 

  • Customer Service 2+ years
  • Call Center

 

 Physical Requirements:

 

  • Ability to sit for long periods
  • Ability to wear a headset for 8-hours

Company Benefits:

Health & Welfare Benefits: Medical and prescription drug plans, telemedicine (with medical plan), dental and vision plans, virtual physical therapy*, an employee assistance program (EAP)*, and voluntary accident, critical illness, and hospital indemnification programs.

 Financial Benefits: Retirement 401k program with company match, an employee stock purchase plan (voluntary), financial wellness planning*, paid parental leave*, flexible spending accounts (FSA) for child care and health care, short-term and long-term disability*, basic life insurance, accidental death and dismemberment (AD&D)*, adoption financial reimbursement*, tuition reimbursement*, voluntary life insurance (for employees, spouses, and children), and voluntary identity theft and fraud protection.

*100% paid by ADS.

Why Join ADS?

Growth Opportunities & Global Presence: With a global network of approximately 70 manufacturing plants and 40 distribution centers, ADS offers extensive opportunities for career growth and development in various locations around the world.

Inclusive and Creative Work Culture: ADS fosters a culture of passion, innovation, and continuous improvement, empowering employees to shape industry-leading solutions. We value diverse perspectives, recognizing that they drive better ideas, processes, and performance. Our workplace is built on respect, inclusivity, and shared responsibility, ensuring every team member feels valued and contributes to our collective success.

Innovative & Sustainability Focused: Advanced Drainage Systems is one of the largest plastic recyclers in North America, ensuring over half a billion pounds of plastic is kept out of landfills every year.

Learn More: https://www.adspipe.com/about-us

EEO Statement

ADS supports an inclusive workplace that values diversity of thought, experience, and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. ADS is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.

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