Ops Support Specialist

Advanced Drainage Systems is a leading manufacturer of stormwater and onsite septic wastewater solutions, committed to sustainability and innovation. With a vast manufacturing and distribution network, we deliver high-quality products across multiple industries while recycling over half a billion pounds of plastic annually. At ADS, we foster a culture where diverse perspectives drive better ideas, ensuring every employee feels valued, heard, and empowered to make an impact.

The Operations Support Specialist will provide assistance in various operations functions such as purchasing, receiving, shipping, dispatching, strategic sourcing, and inventory management. This well rounded associate will also provide customer support when needed and help internally administer HR benefits and new employee orientation/training. A successful individual will be able to multi-task in a fast-paced environment with professionalism and efficiency. This position requires a highly motivated team player with high energy who is willing to go above and beyond while displaying a positive, optimistic and upbeat outlook.

Operations Support Responsibilities:

 Purchasing/Receiver: reconcile and confirm receipt of product; match receipts with POs and approve for payment; run compliance reports for purchasing (invoice/PO hold reports); work with AP to ensure payments are correct and on time.

• Accounts Payable: review and pay certain in-house bills; create expense POs for everything purchased using the P-Card
• Inventory Control: run reports to help monitor inventory status and identify short and long term requirements; work with manager to generate PO's; maintain Min/Max levels of components with quantities while considering variable lead times.
• Oracle: must be proficient in Oracle for all ISC, Dispatcher, Purchasing, Payables, and Receiving responsibilities.
• SOX Compliance: conduct Cycle Counts as required in accordance with SOX controls and ensure Delegation of Authority is maintained.
• Strategic Sourcing: work with manager and sourcing team to create savings through vendor terms and pricing.

Shipping Responsibilities:

• Dispatching: responsible for picking and dispatching orders, which includes all shipping, tracking information and costs.
• Shipping Coordination: Prepare UPS, Fed-Ex, and other LTL shipments by creating the BOLS and UPS labels; help coordinate LTL freight; reroute freight when necessary for customers/distributors if an address change is required.
• RMA Resolution: Partner with the sales and customer service teams to help resolve RMAs for customers and coordinate/document the return.
• Training: will be responsible for training a dedicated employee to take over shipping duties once infrastructure is in place.

Front office responsibilities:

 Customer Support: answer daily phone calls and emails directing inquiries to CSRs, Reps, APMs, and Flexstorm Engineering team.

 HR support: assist employee hiring through Sterling system; set up drug screening with clinic and background checks; assist in new employee orientation and training; administer benefits/elections changes for all workers; post all ADS companywide notices and reviews with workers.

Company Responsibilities:

 Maintain confidentiality of all trade secrets and other company/customer information 0 Follow all company procedures and policies

 Create solutions

 Adhere to ADS guiding principles of honesty, professionalism, and core values

Job Skills:

This position should possess the following skills/knowledge:

• Must be able to work in a fast-paced environment with demonstrated ability to juggle and prioritize multiple, competing tasks and demands
• Working knowledge of a variety of computer software applications including Microsoft Office, Word, Excel, PowerPoint, and Oracle.
• Continual attention to detail in composing, typing or proofreading materials, establishing priorities, and meeting deadlines Excellent communication skills, oral and written
• Organizational skills and project management experience
• Knowledge of office administrative procedures
• Confidence in decision making, and sourcing materials.

Health & Welfare Benefits: Medical and prescription drug plans, telemedicine (with medical plan), dental and vision plans, virtual physical therapy*, an employee assistance program (EAP)*, and voluntary accident, critical illness, and hospital indemnification programs.

 Financial Benefits: Retirement 401k program with company match, an employee stock purchase plan (voluntary), financial wellness planning*, paid parental leave*, flexible spending accounts (FSA) for child care and health care, short-term and long-term disability*, basic life insurance, accidental death and dismemberment (AD&D)*, adoption financial reimbursement*, tuition reimbursement*, voluntary life insurance (for employees, spouses, and children), and voluntary identity theft and fraud protection.

*100% paid by ADS.

Growth Opportunities & Global Presence: With a global network of approximately 70 manufacturing plants and 40 distribution centers, ADS offers extensive opportunities for career growth and development in various locations around the world.

Inclusive and Creative Work Culture: ADS fosters a culture of passion, innovation, and continuous improvement, empowering employees to shape industry-leading solutions. We value diverse perspectives, recognizing that they drive better ideas, processes, and performance. Our workplace is built on respect, inclusivity, and shared responsibility, ensuring every team member feels valued and contributes to our collective success.

Innovative & Sustainability Focused: Advanced Drainage Systems is one of the largest plastic recyclers in North America, ensuring over half a billion pounds of plastic is kept out of landfills every year.

Learn More: https://www.adspipe.com/about-us

ADS supports an inclusive workplace that values diversity of thought, experience, and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. ADS is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.