Customer Resolution Specialist

Advanced Drainage Systems is a leading manufacturer of stormwater and onsite septic wastewater solutions, committed to sustainability and innovation. With a vast manufacturing and distribution network, we deliver high-quality products across multiple industries while recycling over half a billion pounds of plastic annually. At ADS, we foster a culture where diverse perspectives drive better ideas, ensuring every employee feels valued, heard, and empowered to make an impact.

The Credit Entry Specialist provides a solution based service to our valued customers.  A successful individual will be able to multi-task in a fast paced environment with professionalism and efficiency.  This position requires a highly motivated team player willing to go above and beyond.

 
 Primary Job Responsibilities:

The responsibilities of this position include, but are not limited to:

• Enter and process all valid credit requests received from Plants, CSRs and Sales
• Issue credits as needed for customers, sales, plant and CSRs in Oracle
• Research and follow up on all credits issued by running open order reports, tracking down responses to questions, getting appropriate approvals and validating the credit is needed. 
• Work with the plants and yards in territory to assure credits are being issued in a timely manner by monitoring the open order report and checking with customers and plants on old RMA’s. 
• Assist CSRs when needed for credits 
• Report any potential wrong doings by any individuals working for or doing business with ADS to the Customer Service Manager
• Create solutions when issues arise with processing credits and provide suggested improvements to the process
• Back up the Deduction Specialist in credit entry as needed
• Company Job Responsibilities
• Adhere to ADS guiding principles of honesty, professionalism, and core values
• Maintain confidentiality of al trade secrets and other company/customer information
• Follow all company procedures and policies

Job Skills: 

This position should possess the following skills/knowledge:

• Strong oral and written communication  
• Typing/ 10-key
• Strong computer skills 
• Data Entry
• Strong analytical and problem solving skills

Educational Requirements and Preferred Experience:

• High School Diploma or equivalent
• 2+ years of prior Customer Service or similar experience 
• Prior experience with Oracle and Windows XP and Microsoft Office is preferred

 Physical Requirements:

• Ability to sit for long periods of time.

Health & Welfare Benefits: Medical and prescription drug plans, telemedicine (with medical plan), dental and vision plans, virtual physical therapy*, an employee assistance program (EAP)*, and voluntary accident, critical illness, and hospital indemnification programs.

 Financial Benefits: Retirement 401k program with company match, an employee stock purchase plan (voluntary), financial wellness planning*, paid parental leave*, flexible spending accounts (FSA) for child care and health care, short-term and long-term disability*, basic life insurance, accidental death and dismemberment (AD&D)*, adoption financial reimbursement*, tuition reimbursement*, voluntary life insurance (for employees, spouses, and children), and voluntary identity theft and fraud protection.

*100% paid by ADS.

Growth Opportunities & Global Presence: With a global network of approximately 70 manufacturing plants and 40 distribution centers, ADS offers extensive opportunities for career growth and development in various locations around the world.

Inclusive and Creative Work Culture: ADS fosters a culture of passion, innovation, and continuous improvement, empowering employees to shape industry-leading solutions. We value diverse perspectives, recognizing that they drive better ideas, processes, and performance. Our workplace is built on respect, inclusivity, and shared responsibility, ensuring every team member feels valued and contributes to our collective success.

Innovative & Sustainability Focused: Advanced Drainage Systems is one of the largest plastic recyclers in North America, ensuring over half a billion pounds of plastic is kept out of landfills every year.

Learn More: https://www.adspipe.com/about-us

ADS supports an inclusive workplace that values diversity of thought, experience, and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. ADS is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.