Regional Route Planner

At ADS, no idea is off limits, and we celebrate creativity and bold moves.  For more than 50 years ADS has been manufacturing a variety of innovative and environmentally friendly alternatives to traditional materials.  Headquartered in Hilliard, Ohio, we are a multi-billion dollar stormwater management company, manufacturing pipe and ancillary products. What does that mean? When it storms, we capture rain with our drain basins, convey it with pipe, store it using chambers and finally treat it with our water quality products, before safely returning water back to the environment. We handle, what we call, the entire lifecycle of a raindrop. Our products help prevent flooding, which increases quality of life for people living in large cities, suburbs, and rural towns. We also believe in creating a circular economy and are the largest plastic recycling company in North America. We use plastic shampoo and detergent bottles to create pipe, diverting over 500 million pounds of plastic from landfills every year. ADS operates a global network of over 60 manufacturing plants and 30 distribution centers. 

We have amazing stories to tell, and we need your help getting our story out there. To learn more about ADS, please visit our website at www.adspipe.com.

Summary:  

The Regional Route Planner is responsible for efficiently managing driver and customer relations within a designated region. This role involves developing and optimizing delivery routes, ensuring timely deliveries, and maintaining high standards of customer service. The ideal candidate will possess strong problem-solving skills, excellent communication abilities, and a thorough understanding of logistics and transportation planning.  This is a non-exempt role located in Harrisonville, MO. 

Primary Job Responsibilities: 

Route Planning and Optimization 

• Design and optimize delivery routes to maximize efficiency and minimize operational costs. 

• Utilize route planning software and tools to ensure optimal route configurations. 

• Monitor and adjust routes based on traffic conditions, weather, and other variables. 

• Builds executable loads within a region and schedules delivery stops with safety in mind.  

• Maximizes driver productivity, fleet asset utilization and pounds shipped per load.  

• Schedules regional orders to meet customer needs, on-time delivery dates and delivery goals.  

• Leverages common carrier network by building cost effective loads through approved partnerships such as DHL and UPS.  

• Partner with location Freight staff team as needed for regional fleet support.  

Customer Relations 

• Confirms regional customer delivery times with correct address and contact information.  

• Serve as the point of contact for customers regarding delivery schedules and route inquiries. 

• Resolve customer complaints and issues promptly and effectively. 

• Maintain strong relationships with key customers to understand their needs and expectations. 

• Partners with CSRs and Sales on expedited orders and regional fulfillment.  

• Complete BOL auditing and OTIFNE missed reason code validation as a back up owner for region.  

• Review regional backorder and future order management.  

• Document all customer pre-calls using the designated pre-call log 

Communication and Coordination 

• Communicate route plans and updates to drivers and other relevant stakeholders in a timely manner to ensure work life balance. 

• Coordinate delivery escalation challenges within yard team and plant network to ensure critical deliveries are planned for interplant moves.  

• Provide timely updates and reports to the Regional Freight Manager.  

Problem Solving 

• Identify and resolve route-related issues proactively. 

• Analyze delivery data and feedback to continuously improve route efficiency. 

• Implement contingency plans to address unforeseen disruptions. 

Compliance and Safety 

• Ensure all route planning activities comply with company policies and transportation regulations. 

• Promote a culture of safety among drivers and logistics personnel. 

• Conduct regular route audits to ensure compliance with safety standards. 

• Supports Stop Work Obligation Program.  

Qualifications:  

This position requires the flexibility to work 40+ hours per week and weeknights/weekends as required. 

Job Skills: 
 

This position should possess the following skills/knowledge: 

• Self-motivation, dependability, and team oriented  

• Ability to learn new skills and be open minded/curious, effective communicator  

• Intermediate computer skills including software such as Microsoft Office Suites  

• Strong organization, time management and conflict resolution skills  

• Familiarity with FMCSA and State DOT requirements such as HOS rules  

Educational Requirements/ Preferred Experience: 

• High School Diploma or equivalent 

• 1-2 years office/computer experience 

ADS supports an inclusive workplace that values diversity of thought, experience, and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. ADS is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.