Service Coordinator

At ADS, no idea is off limits, and we celebrate creativity and bold moves.  For more than 50 years ADS has been manufacturing a variety of innovative and environmentally friendly alternatives to traditional materials.  Headquartered in Hilliard, Ohio, we are a multi-billion dollar stormwater management company, manufacturing pipe and ancillary products. What does that mean? When it storms, we capture rain with our drain basins, convey it with pipe, store it using chambers and finally treat it with our water quality products, before safely returning water back to the environment. We handle, what we call, the entire lifecycle of a raindrop. Our products help prevent flooding, which increases quality of life for people living in large cities, suburbs, and rural towns. We also believe in creating a circular economy and are the largest plastic recycling company in North America. We use plastic shampoo and detergent bottles to create pipe, diverting over 500 million pounds of plastic from landfills every year. ADS operates a global network of over 60 manufacturing plants and 30 distribution centers. 

We have amazing stories to tell, and we need your help getting our story out there. To learn more about ADS, please visit our website at www.adspipe.com.

The Service Coordinators main function is to be a point of contact for the CSR’s and Sales Representatives to expedite deliveries and locate inventory to satisfy customer requirements. A successful individual will be able to multi-task in a fast paced environment with professionalism and efficiency. This position requires a highly motivated and organized team player willing to work with other team members to achieve results.

Job Responsibilities included but not limited to:

• Partner with internal ADS teams, including field sales, distribution centers, plants, and yards, to facilitate excellent customer experience
• Work closely with customer service regarding order status updates, revisions, escalations, and resourcing
• Address customer issues and provide resolutions to ensure on-time, in-full delivery of products
• Daily calls with plants/yards to review open orders, order coverage, ensure inventory health, etc.
• Perform other duties as assigned.

Qualifications:

• Strong critical thinking and problem-solving skills.
• Strong written and verbal communication skills.
• Ability to quickly learn and understand complex product portfolio
• Responsive to internal and external customer inquiries with a sense of urgency.
• Highly collaborative

Preferred Experience:

At least one year of customer service experience in a fast-paced multi product environment

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ADS supports an inclusive workplace that values diversity of thought, experience, and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. ADS is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.