IT Software Manager - AI/RPA & ServiceNow

At ADS, no idea is off limits, and we celebrate creativity and bold moves.  For more than 50 years ADS has been manufacturing a variety of innovative and environmentally friendly alternatives to traditional materials.  Headquartered in Hilliard, Ohio, we are a multi-billion dollar stormwater management company, manufacturing pipe and ancillary products. What does that mean? When it storms, we capture rain with our drain basins, convey it with pipe, store it using chambers and finally treat it with our water quality products, before safely returning water back to the environment. We handle, what we call, the entire lifecycle of a raindrop. Our products help prevent flooding, which increases quality of life for people living in large cities, suburbs, and rural towns. We also believe in creating a circular economy and are the largest plastic recycling company in North America. We use plastic shampoo and detergent bottles to create pipe, diverting over 500 million pounds of plastic from landfills every year. ADS operates a global network of over 60 manufacturing plants and 30 distribution centers. 

We have amazing stories to tell, and we need your help getting our story out there. To learn more about ADS, please visit our website at www.adspipe.com.

The successful candidate must bring high level of ethical, intellectual, professional, and personal values that complement the team.

• Strategic Mindset – anticipates future trends and implications accurately
• Decision Quality – relies on a mixture of analysis, wisdom, experience, and judgment when making decisions
• Customer Focus – identifies opportunities that benefit the business
• Business Insight – keeps up with current and possible future policies, practices, and trends in the organization, function, and in the marketplace
• Plans and Aligns – breaks down objectives into appropriate initiatives and actions
• Optimizes Work Processes – seeks ways to improve processes, from small tweaks to complete reengineering
• Ensures Accountability – establishes clear responsibilities and processes for monitoring work and measuring results
• Collaborates – works cooperatively with others across the organization to achieve shared objectives
• Develops Talent – develops others through coaching, feedback, exposure, and stretch assignments
• Builds Effective Teams – forms teams with appropriate and diverse mix of styles, perspectives, and experience
• Drives Vision and Purpose – talks about future possibilities in a positive way
• Courage – faces difficult issues and supports others who do the same

As an IT Software Manager - AI/RPA & ServiceNow you will manage multiple development projects and/or application support functions for a major business segment. In this role, you will be responsible for overseeing the development and implementation of multiple, complex, organization-wide systems all the while providing solutions or recommendations on complicated technology issues for application development and implementation. Additionally, you will use subject matter / functional expertise and influence to help identify and meet high priority needs as well as defining processes for integration, preparation, and delivery of solutions. And finally, you will also be responsible for maintaining relationships with our clients to help ensure the implementation quality of application systems.

Primary Job Responsibilities:

The responsibilities of this position include, but are not limited to:

• Application Strategy: Develop and execute a comprehensive strategy for workplace applications, aligning with the organization's goals and objectives. Continuously identify opportunities for improvement and stay up-to-date with emerging technologies to ensure the organization remains competitive.
• Application Lifecycle Management: Oversee the complete lifecycle of workplace applications, from selection and deployment to maintenance and retirement. Ensure applications are up-to-date, secure, and fully optimized to support business operations.
• Team Leadership: Manage a team of IT professionals responsible for workplace application support and development. Foster a collaborative and performance-driven work environment, encouraging skill development and knowledge sharing.
• Project Leadership: Works closely with Project Managers on initiating, planning, and executing projects within the IT PMO Stage Gate processes.
• Vendor management: Manage relationships with HR system vendors, ensuring effective service delivery, adherence to SLAs, and proactive identification of opportunities for improvement.
• Budget Management: Work closely with the IT leadership team to develop and manage the budget for workplace applications, ensuring cost-effectiveness and optimal resource allocation.
• Application Integration: Collaborate with cross-functional teams, such as IT, HR, Supply Chain, and Finance, to integrate workplace applications with existing systems, ensuring seamless data flow and efficient processes.
• Vendor Management: Establish and maintain strong relationships with application vendors. Evaluate vendor performance, negotiate contracts, and manage vendor agreements to ensure service level agreements are met.
• Work Execution: Drives work in line with the organization’s mission, operations, structure, and goals; understands informal structures and processes of the organization; understands organization-level implications of their decisions.
• Security and Compliance: Implement robust security measures and compliance protocols for workplace applications. Regularly assess risks and vulnerabilities and take appropriate actions to safeguard sensitive data.
• User Training and Support: Oversee develop of training materials and conduct workshops to educate employees on the effective use of workplace applications. Provide timely and efficient support to address user issues and inquiries.

Job Skills:

This position should possess the following skills/knowledge:

• Work requires professional written and verbal communication and interpersonal skills.
• Ability to effectively manage time and multiple activities to meet deadlines.
• Ability to communicate technical information to non-technical personnel.
• Ability to determine technical problems and to coordinate hardware and/or software solutions.
• Ability to motivate teams to produce quality materials within tight timeframes and simultaneously manage several projects.
• Professional attitude, enthusiastic, and reliable
• Ability to build and influence strategic vendor partnerships.
• Ability to develop strategic roadmaps containing sequencing of IT solutions working towards the achievement of advancing business and IT team enablement.
• Ability to lead and facilitate group meetings.
• Ability to effectively communication complex ideas and business solutions to executives, business leaders and other associates
• Establish a good working relationship with team members and internal contacts in order to maintain and continuously strive to improve the level of overall service being provided.
• Demonstrated strong analytical and problem-solving skills with all management levels.
• Understand current market/changing technology trends.
• Ability to lead and manage technical and analyst resources.
• Analytical mindset and problem-solving abilities to identify system issues, recommend solutions, and drive process improvements.

Educational Requirements:

• Bachelor’s degree in Information Technology, Computer Science and/or equivalent IT Certifications
• MBA is a plus
• ITIL certified a plus

Preferred skillsets to be successful in this role include but are not limited to:

• Experience in implementing and managing ServiceNow Platform-
• Hands on experience with Automations RPA
• Experience in implementing Intelligent Automation solutions using AI/ML
• Strong technical knowledge and understanding of latest trends in Generative AI, LLM's
• Experience in Architecture and Design of software applications
• Leadership/management experience
• Preferred candidates will be self-starters who have the passion for solving business problems using advanced tools and developing data-driven narratives
• Candidates should have a high degree of curiosity and innovativeness, especially on the use and experimentation of AI/ML techniques and approaches
• Strong communication and presentation skills with the ability to clearly communicate business strategies and technical concepts to all management levels

ADS supports an inclusive workplace that values diversity of thought, experience, and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. ADS is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.